GOT A QUESTION?
“All loose items must be packed in boxes to prevent loss or damage while moving. It is recommended that you pack all items and leave the drawers empty.”
Will the driver load all the boxes that I packed?
Yes, as long as the driver deems them safe for transport.
How should I pack my waterbed?
Waterbeds need to be drained completely. Fiber-filled waterbeds need to be professionally vacuum-drained in advance of your moving date.
Can I pack and move my plants?
Most moving companies will not take your plants. The stress and heat of being inside the moving trailer usually causes them to die. Many states do not allow the entry of plants while other states will admit plants under certain conditions. There are some states that have no regulations at all. Be sure to understand your state’s regulations prior to moving the plants in your own vehicle.
What should I do with my jewelry and other valuable items?
Items of extraordinary value such as jewelry, money, antiques, and stamp collections can be included in your shipment, provided that you notify your local moving representative of these items before packing and moving day. It is strongly recommended that you carry irreplaceable and expensive articles with you or make other arrangements for their transport.
In the moving industry, items worth more than $100 per pound are considered to be articles of “extraordinary” value. To be assured that a claim involving these articles is not limited to minimal liability, complete and sign your mover’s version of a high-value inventory form. Also be sure to sign the “Extraordinary (Unusual) Value Article Declaration” box on the Bill of Lading. Each mover has a slightly different procedure to follow as it relates to high-value items. Ask your relocation specialist to provide you with an explanation of the company’s process. This is a confusing but important task, so make sure that you clearly understand the rules prior to load day.
How do I prepare my appliances for moving?
Appliances such as washers, dryers, and refrigerators must be disconnected, and the washer must have a stabilizer installed. Again, your estimator can help you understand how these items are serviced. All local moving companies have business relationships with local service providers that handle this type of service. Full service moving companies and national moving companies will also be able to provide all of the moving services you require. Be sure you know who yourmover will be using as you will need to let these people into your home to provide the service.
GENERAL MOVING QUESTIONS
How long does it take to move?
A. This depends on many factors, such as the time of year, weather conditions, size of your shipment, time required to load and unload, and the direction and distance your shipment is traveling. Because the furnishings of the average household will not fill a van, it is often necessary for two or more shipments to be loaded on the same van. Each shipment is carefully sectioned off from the others. With the help of our skilled movers, pickup and delivery dates are scheduled according to the origins and destinations of individual shipments on the van, as well as shipment weight.
What happens when a HOD representative comes to my home?
The relocation consultant will arrive at your home to perform a visual survey of your items. Once completed, the relocation consultant will calculate the weight, packing cost and any other charge related to your move. The relocation consultant must be able to clearly see what is being moved in order to provide you with an accurate estimate. Don’t be alarmed if the relocation consultant goes through your cabinets and closets and looks under the beds and on top of cabinets. Crawl spaces, attics and cluttered closets can be deceiving, so organize your house before the relocation consultant arrives. If you know of items that are out of view or will be eliminated, be certain to point them out to the relocation consultant. Click here to Request an Estimate
What is a binding estimate?
A binding estimate is a contract that specifies, in advance, the precise cost of the move based on the services requested or deemed necessary at the time of the estimate. If additional services are requested or required at either origin or destination, the total cost will increase.
Does the estimate include a guaranteed delivery date?
With Hands On Deck Moving Co. expedited service option; items are en route as soon as truck(s) are loaded. Excessive handling of shipments can delay the unload date and increase the opportunities for damaged, lost, or stolen items. Household goods are handled twice – once on to the truck at the origin and again when delivered to your new home.
How should i pay & what are the payment methods
HOD requires that all charges be paid before your shipment is unloaded at destination. Payments can be made using cash, or Paypal. Other payment options, such as a credit card, can be arranged with your professional moving service provider. Discuss these options with your relocation consultant and/or the customer service representative. In the event that your employer is paying for the move, the employer may pre-arrange to be billed via invoice. No matter what payment option you choose, be sure to have it all worked out prior to packing and loading. If the method of payment is not established prior to load day, it can cause you problems on delivery day.
What is your refund policy :
All moves are subject to a 25% deposit. If your move is cancelled, rescheduled or there is a no show please refer to your terms and conditions below. Any cancellations or reschedules incurred on our end, your deposit will be refunded 100%
Standard Order Cancellation :
A $50.00 fee applies to all cancelled orders assuming they do not meet the criteria of our Same Day or No Show cancellation policies. The $50.00 fee will be subtracted from your original deposit amount and the remaining balance will be paid to you by check within 7-10 business days.
Same Day Cancellation :
If you placed an order and require service for the same day we will do everything possible to accommodate your request. We still require a 25% deposit at the time of booking, if we are unsuccessful in scheduling a crew your deposit will be refunded. However, if a crew is confirmed and then a cancellation is made no refund will be provided.
No Show Fee :
If a cancellation request is received after our crew departs for your location or the client is not present during the time of the move any deposits made will be retained per our terms and conditions.
“Pending” Status” – Short Term Cancel :
If your situation has changed and you are no longer sure of your moving dates or destination you may opt to move your reservation to pending status. This will cancel your current order(s) and allow them to be rescheduled at any time within twelve months without penalty. Orders can be rescheduled at any location in or outside the country, it is not tied to your original location. For example, if you originally scheduled your moving crew for Middletown, DE but instead decide to move to New Castle, DE you may still utilize the same order with additional gas/mileage cost.